Services
Raatuse 22 student residence provides free WiFi (Eduroam) for all users.
This service is managed by the University of Tartu IT Department.
If you encounter any issues, contact the University of Tartu IT department by calling +372 737 5500 or emailing arvutiabi@ut.ee.
- Parking is free for residents of the Student Hostel.
- Important: You must register your car at the reception; the parking permit is virtual.
- Parking permits are issued:
- Via email: Mon–Fri, 9 AM – 4 PM
- At Raatuse 22 reception: Open 24/7
- Parking is only allowed with a valid permit. Guests are not issued parking permits.
- Secure bicycle storage is available behind the building (access via your chip).
- There is also a smart bike (link: https://ratas.tartu.ee/) parking lot in front of the residence. Tartu Smart Bike Share is a public, self-service bike share system for short trips.
- Use of washing machines and dryers is included in the rent — no extra fees apply.
- Students must provide their own detergent and other laundry supplies.
- Location: Ground floor, self-service.
- Iron and ironing board available.
- A public printing service is available in the lobby.
- This is a paid service, and tenants must create their own printing account to use it.
- Instructions for creating an account and using the machine are provided next to the printer.
- Rent invoices are issued monthly by the 10th, with a payment deadline on the 24th.
- Invoices are sent to your email and are also available in the E-kyla client system.
- Payments can be made via bank transfer using the bank information provided on your invoice.
- For quick and convenient international payments, we recommend using WISE or a similar platform.
- When making the payment, please ensure that you:
- Include the invoice number in the details line.
- Include the reference number in the reference field.
- Reference numbers remain the same throughout the duration of your residential agreement and only change when a new agreement is signed after moving.
- A sample invoice with explanations is available here.
- Cash payments available at:
- SEB Bank Office
- Address: Ülikooli 2, Tartu
- Mon–Fri, 09:00–17:00
- Fees: Cash deposit (except coins) 0.5% (min 5 EUR); coins 5% (min 5 EUR)
- www.seb.ee
- Coop Bank Office
- Address: Ülikooli 4, Tartu
- Mon–Fri, 09:00–17:00
- Fees: Cash deposit (except coins) 0.25% (min 3 EUR)
- www.cooppank.ee/en
- Omniva Post Office (Kvartal Center)
- Address: Riia 2, Tartu
- Mon–Fri 09:00–19:00, Sat 09:00–15:00
- Payments up to 1200 EUR — fee 4 EUR
- www.omniva.ee, info@omniva.ee
The weekly cleaning service is included in the monthly rent and is conducted once a week.
Cleaning tools:
A broom, dustpan, and mop are provided in the flat for tenant use.
Access requirements:
- Cleaning staff must have access to all areas of the flat.
- Ensure that there are no unwashed dishes in the sink, no items on counters or tables, no personal belongings on the floor, and bedding is removed from the bed.
Cleaning schedule:
- Detailed cleaning instructions and the schedule are posted on the inside of the flat door.
Tenant responsibilities to prepare for cleaning:
Vacate the room and flat during the cleaning time. This allows the cleaning staff to work more efficiently and comfortably.
Remove bed linen (excluding pillow and blanket) and place it on the floor on cleaning day. The cleaning staff will replace it with a fresh set of bed linen on your bed.
Remove all personal belongings from floors and windowsills, including in the kitchen, shower room, and toilet. This ensures that the cleaning staff has access to all surfaces for proper cleaning.
Place chairs on tables in both your room and the kitchen.
Take out the trash and wash the dishes.
If you encounter maintenance issues, please report them through our ServiceDesk system by clicking “Report a Problem” on the top bar of the homepage.
When reporting, include your name, residence hall address, room number and a clear description of the problem.
- Maintenance workers are available on business days from 8 AM to 5 PM.
- For urgent issues after working hours and on weekends, please contact the administrator in person or call +372 742 4400.
Procedure:
- Once reported, our maintenance staff will be notified.
- They will respond and resolve the issue as soon as possible.
- You can provide feedback on the solution.
- Please note that specific visit times cannot be guaranteed.
- Inform your flatmates or roommates about the reported problem.
- Prepare the area for repair (e.g., remove dishes from a clogged sink) to facilitate the work.
Instructions for tenants in emergency and danger situations.
Once a year we conduct evacuation exercises in all residence halls. The following is a reminder of the correct conduct in emergency situations and an overview of the most commonly made mistakes.
- Immediate evacuation
Do not stand around during evacuation. Stop your cooking, turn off the stove, close your window, and evacuate. If possible, alert your neighbors by shouting and knocking on their doors. Do not lock doors because the rescue team needs access to all the rooms in the emergency area to make sure there are no casualties. Always use the nearest and safest route to evacuate and make sure it is clear of smoke.
- Warmer clothes in a cold season
Sometimes you have to wait outside for a while during a fire, so make sure you bring warm clothes with you so you would not freeze.
- You must not enter a room full of smoke when evacuating
Do not enter a room or a hallway if you see smoke in there because this will endanger your life. Moreover, if you open the door to a room full of smoke, the incoming oxygen will fuel the fire. Smoke will also leak to rooms which were previously clear of it, therefore you will endanger everyone in the area.
- Learn the evacuation routes of your residential hall
Get acquainted with all the information regarding fire safety and evacuation routes presented on the news board of your residential hall as well as our homepage. Fire safety is also explained in Annex 3 of the Residential Agreement.
- If trapped inside, you must try to draw the attention of others
If you are unable to leave your room or flat because of smoke and/or fire, plug the door with a wet cloth or wet toilet paper. Then try to draw the attention of the people outside or call the hall personnel.
- Follow the instructions of the rescue team, security officers, or the hall personnel
You may return to the building once the rescue team has declared it safe. If you arrive to the building while the alarm bells are ringing and residents are evacuating, wait outside. Do not enter the building.
Evacuation plans